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Frequently Asked Questions

What are the different types of tribute notices published?

The below classifications can be booked through self-service:

  • Death Notices
  • Tributes & Condolences
  • Funeral Notices (Funeral Directors only)

To book into other classifications, please email

  • Funeral Notices (Family Members)
  • In Memoriam
  • Bereavement
  • Bereavement Thanks
  • Condolences
  • Funeral Directors and Services
  • Obituaries
How can you search for notices?
  • Go to
  • Scroll down to the category section and click on Death Notices or Funeral Notices. Or you may use the search bar, as seen in the video above.
How can you filter your search results? (eg. Herald Sun)
  • Scroll down to the search filters on the left hand side and from the Date menu select timeframe and from the Publication menu select publication name (eg. Herald Sun). Then click Update.
  • If you want to go to another category, e.g. from Death Notices to Funeral Notices, you can do so from the search filter on the left and the filters will stay applied to your search.
How can you sort your search results?
  • At the top of the search results, click on the Sort menu and select Sort by name and the search results will refresh and display in alphabetical order.
What is the difference between a Funeral notice and a Death notice?

Death notices are placed to announce a recent passing whereas Funeral notices include the details of the Funeral or Memorial Service.

*Some publications allow a combined Death and Funeral notice to be printed.

How long does a notice remain online?

All Death and Funeral notices remain online indefinitely.

What is the difference between a Death notice and an In Memoriam/Tributes and Condolences notice?
  • Death notices are placed to announce a recent passing.
  • In-memoriam notices are placed in remembrance of a loved one, to typically mark the anniversary of their passing.
  • Condolence notices are placed to express sympathy and support to someone who has suffered a loss.
What are Premium Obituaries?

The Premium Obituary service includes your choice of quarter, half or full page story that will be published in both print and online at

How can I give general feedback about My Tributes?
  • Issues accessing My Tributes websites.
  • Report a notice.
  • Refund procedure.
  • Contact Quality Assurance.

For other enquiries, please email

Booking a notice

What exactly is the digital listing portion of my booking?

A digital listing is an online notice published on

Is it possible to publish a notice across multiple locations and multiple publications?

Yes it is. Our packages allow the ease to choose multiple publications, across different locations.

What happens if death occurs interstate or overseas?

When a death occurs interstate or overseas, proof of passing is not required.

What are the different print and digital packages available?

You can refer to News Concierge for packages available for Death & Tribute notices. Go to

What are the methods of confirming passing?
  • Death Certificate
  • Confirmation of passing from the Funeral Director
Should notices be placed by the Family/Next of Kin or the Funeral Director?

Notices can be placed by either the Funeral Director or by a Family Member/Next-of-Kin.

What if I don't know the Funeral Director?

The notice will not publish until we can confirm the passing. The notice will stay on hold for up to 4 business days, awaiting confirmation.

How are notices sorted? (notices from brother, friend or club etc)

Notices are sorted (i.e. the order in which they appear in the paper) in the following order

  • Funeral Director
  • Husband/Wife/De Facto
  • Children/Step Children
  • Parents
  • Siblings/Brothers/Sisters
  • Grandchildren/Grandparents
  • Other Family
  • Clubs/Friends
Is it possible to pre-book a space and then send the material later?

It would be easier to complete the entire process in one sitting. However, we understand that sometimes delays happen (e.g. waiting to confirm details), in such cases you can email us on

Would it cost extra to add colour, images, fonts etc?

Notices are inclusive of colour, images and fonts at no extra cost.

Can we personalise notices with images, quotes or poems?

Yes, we can help you personalise your notice by adding in images, quotes or poems for your loved one (photos can be sent or images are available on News Concierge as well).

News Concierge

What is News Concierge?

News Concierge is our online self-service platform for our customers seeking the flexibility to place their classified ads online at any time.

Can I change the email address listed on my News Concierge account?

Unfortunately, you cannot change the email address listed on News Concierge.

How do I create an account and login on News Concierge?
  • Place a notice
  • Choose location
  • Choose Publication
  • Choose package
  • Click “Log in to my account”
  • Sign Up
What are the business hours for placing a notice?

You can place notices 24/7. However, for changes please email the News Concierge helpdesk on They are available from 8am - 5pm (Mon - Fri) and 10am - 5pm (Sun) AEST.

What are the deadlines for placing a notice on News Concierge?

Please find the publication deadlines attached here, News Concierge deadlines

However, please note News Concierge deadlines close an hour before the print deadlines.

What if I want to make last minute changes on News Concierge?

For any last minute changes on your booking, please contact one of our Sales Consultants on 1300 058 002 and they can make the changes for you.

How can I give general feedback about News Concierge?
  • Issues accessing News Concierge and My Tributes websites
  • Report a notice
  • Refund procedure
  • Contact Quality Assurance

For other enquiries, please email